RAJ ANTONY VATTAKUNNEL

Phone:  817-773-6455  *E-Mail:  rajantonyv@gmail.com

 

SENIOR PROJECT MANAGER

Results oriented and energetic information technology manager with MBA-level education and proven track record in successfully implementing projects that exceeds client expectations within budget, scope, and schedule

 

PROFESSIONAL PROFILE

 

·         Exceptional interpersonal communicator who effectively interacts with clients and all levels of management

·         Creative thinker and analytical problem solver poised to contribute a unique blend of technology expertise and management skills under the pressure of fast-paced and time-sensitive environments

 

PROFESSIONAL EXPERIENCE

 

WILLIAMSON-DICKIE MFG. (DICKIES)                              Fort Worth, TX

Business Services Manager                                            2010 – Present

·        Implemented Project Management Office (PMO) and developed Project Management Framework (PMF) to assist Information Technology Department in implementing projects.

·        Program manager for Dickies Occupational Wear (DOW) expansion.  Directed and oversaw management of all projects within the DOW program and monitored plans, schedules, project deliverables, goals, and milestones.

·        Successfully managed and implemented MS BizTalk Server 2010 for integration of sales order, shipment, and inventory status/adjustment Electronic Data Interchange (EDI) files with OHL, a third party logistics provider.

·        Implemented Lawson 9.0 for Dickies Global HR/Payroll and involved integrating with Fidelity Investments (401K), BenefitsConnect, Epicor Point of Sales (POS), and Infor System21 ERP.

 

 CITY OF IRVING                                                                    Irving, TX Acting Assistant Director - Integration                                     2008 – 2010

·        Implemented Project Management Office (PMO) and developed Project Management Framework (PMF) to assist departments in identifying and selecting projects and for project leads and managers to better manage their projects.  Framework utilized tools from Six Sigma, Information Technology Infrastructure Library (ITIL), and Project Management Body of Knowledge (PMBOK). http://www.cityofirving.org/information-technology/pdfs/Project%20Management%20Framework%20Guide.pdf

·        Deployed Project Server 2007 and Project 2007 for all project leads and managers in order to better track and manage projects.

·         Led the public safety technical team to provide 24 X 7 availability for mission critical Police (Tiburon) and Fire 911 (EnRoute) Computer Aided Dispatch (CAD) and Records\Jail Management System (RMS).

·        Served as the project manager for the deployment of SAP Strategy Management (SSM 7), PlateScan Automated License Plate Reader (ALPR), MinuteTraq Agenda Management System (AMS), Advanced Public Safety (APS) e-Citation, Law Enforcement Analytics Portal (LEAP), InCode Courts Records Management System Upgrade, AFIX Fingerprint Upgrade, PoliceReports.US, and Texas Department Information Exchange (TDEX).

·        Managed and successfully implemented Phase I of a failing Information Builders (IBI) Business Intelligence project with a total budget of $500,000, to meet customer expectations.  Currently in the initiation process of Business Intelligence Phase II project.

·        Oversee technical staff in administering and maintaining all City of Irving enterprise/business line applications and identifying/implementing new applications.

·        Maintain Information Technology Department budget of $2 million with other senior management executives.

·        Oversaw the citywide implementation of Symantec Altiris Help Desk Solution and Asset Management Suite for Information Technology. 

·        Developed 2008-2011 City of Irving Technology Strategic Plan, along with MTG Management Consultants, outlining specific strategies, goals, and key tactics, including a time-phased blueprint for implementation. http://www.cityofirving.org/information-technology/pdfs/2008-11%20Strategic%20Growth%20Plan.pdf

·        Lead the business process reengineering team to improve the operations of Information Technology Service Desk utilizing Lean Six Sigma tools.  Results include reducing the Priority 1 call resolution time from twenty nine (29) hours to one (1) hour, Priority 2 call resolution time from one hundred eighty (180) days to five (5) days, and increased customer satisfaction from seventy two (72) percent to ninety six (96) percent. http://www.cityofirving.org/information-technology/pdfs/Customer%20Service%20Survey%20Report.pdf

 

TARRANT REGIONAL WATER DISTRICT                                  Fort Worth, TX

Business Applications Manager                                                       2007 - 2008

·        Reporting to the Chief Technology Officer, responsible for mission critical Lawson ERP and software development team on customer projects as well as internally driven maintenance projects for all TRWD divisions.

·        Project managed, negotiated and awarded contract to Lawson Implementation Services, for upgrading Lawson ERP from 8.0.1 to 9.0.3.  Lawson ERP served as the mission critical application for TRWD HR and accounting/finance and the project was delivered $70,000 under budget and within scope and time.  The project team consisted of eleven core members, total project budget of $300,000, and included several integration points with IBM/MRO Maximo and intranet applications. 

·        Provided technical leadership and analysis for development and deployment of TRV Vendor and Contracts application.  Project included meeting with customers to determine their needs, gather and document requirements using advance use case modeling, develop and execute projects plans, manage changes, and communicate with customers throughout the development project to manage customer expectations.

·        Planned and managed the technical team to migrate classic ASP intranet/internet applications to ASP.NET/AJAX and SQL Server 2005.

·        In charge of Microsoft SQL Server 2000/2005 (32 bit and 64 bit) logical and physical database design, implementation, and maintenance on Microsoft Windows Server 2003.  Additional tasks also include developing and implementing SQL Server 2005 High Availability Solutions like MS Cluster and Transaction/Merge Replication, SQL Reporting Services, SQL Integration Services, performance monitoring and tuning, capacity planning, and developing complex queries for application developers.

·        Served as the project manager for the migration of TRV Portal to new servers and implement the latest version of PBS&J Row Tracker, CDM Environmental Assessment Survey (ESA), and ESRI Geographical Information Systems (GIS).  Project also involved migration of servers from Active Directory domain and involves coordination with several team members spread across the US.

·        Managed IT budget (~$400,000) for application development/database team based on careful analysis and planning to ensure that TRWD received top-quality software improvements and upgrades while remaining within budget.

 

CITY OF FORT WORTH                                                              Fort Worth, TX

Project Manager / Lead IT Programmer Analyst                            2002 - 2007

·        Led the City of Fort Worth technical team in implementing Oracle/Peoplesoft 8.9 CRM for Water Department Call Center. CRM allowed the call center to keep track of all customer interactions, provide better customer service, and increased call center efficiency.

·        Managed an eight member team in implementing Aspect eWorkforce Management 6.2.3 for the Water Department Call Center on time, budget, and scope.  The implementation allowed call center supervisors and manager to proactively monitor agent productivity, forecast call volumes, generate efficient staffing plans, and provide better customer service to citizens of Fort Worth.

·        Reporting to the program manager, successfully managed IBM Maximo 5.2 CMMS implementation for Water Department Field Operations Group.  CMMS project, with a total budget of $2.5 million, provided field operations with a system to manage their assets, track all the work that is performed on assets, and manage asset life cycle costs.  Other benefits included enhanced data retrieval and reporting capabilities, identify hidden trends, and improved capital expenditure decision making capabilities.

·        Directed and managed the field operations IBM Maximo Syclo Mobile pilot implementation in order to allow field crew to accurately capture workorder details and actuals out in the field.  This initiative will also disperse the data entry workload throughout the division and provide real-time information to supervisors and management.

·        Spearheaded the initiatives to implement and upgrade Perkin Elmer Laboratory Information Systems (LIMS) for the Water Department Central Laboratory Services.  LIMS enabled laboratory personnel to utilize a superior way to manage laboratory information in addition to becoming more compliant with state and federal regulations.

·        Implemented iNova Real-time Business Activity Monitoring (BAM) application for the Water Department Call Center and Field Operations.  iNova allowed increased flow of field operations, SCADA, and call center information throughout the department, in order to keep water department management personnel up-to-date.

·         Administered the Compuware QA Load implementation to load test Maximo and Peoplesoft applications.  Stress testing engagement with a total budget of $100,000, was successfully completed on time, budget, and scope, helped application administrators to better troubleshoot and resolve performance issues.

·        Assisted IT Manager in preparing yearly IT budget and developed decision packages for software implementation.

·        Coordinated with vendors and negotiated maintenance agreements and task-orders for implementation of projects.

·        Implemented HTE/Sunguard Disaster Recovery solution for the mission critical CISCO Billing Application.

·        Developed intranet applications to support Fire and Water Department using ASP and Coldfusion MX.

·        Mentored, supervised, and performed disciplinary actions on IT professionals to attain business goals and objectives.

·        Guided a ten member team during the Computer Associates Performance Monitoring engagement to better monitor the performance of mission critical applications within scope, time, and budget.  The implementation allowed application and server administrators to proactively monitor applications and its infrastructure.

·        Collaborated with Skier, MWH TAG, and City of Fort Worth Budget/MWBE/Finance Department(s) to develop an application to convert the CFW financial transactions using DOM/XML and integrate with Skire Unifier CPMS. 

AMERICAN AIRLINES                                                                  Fort Worth, TX

Implementation Consultant                                                        2000 - 2001

·        Administered 2 Terabyte (TB) Informix database for AA Ticket Imaging Library residing on EMC Clariion Storage Array Network (SAN).

·        Facilitated several workshops with accountants and budget analysts located nationwide to better analyze business needs and operational requirements.

·        Implemented and supported multiple instances of SQL Server 2000/Oracle 8i also using High Availability Solutions to decrease mission critical downtime and/or improve application availability.  

·        Performed capacity planning and performance tuning on mission critical databases and applications on Bea Weblogic and IIS.

·        Developed intranet ASP application(s) to support daily operations of AA Passenger Revenue Accounting (PRA).

·        Designed and engineered data extraction and loading program for scrubbing and loading data from Passenger Revenue Accounting (PRA) System to Passenger Interline Accounting (PIA) System.

 

GENERAL ELECTRIC CORPORATION                                             Dallas, TX

Product Development Group Systems Engineer                            1999 - 2000

·        Led the implementation of GE XLS and Cimplicity SCADA system along with distributed control systems (DCS) for City of Fargo Water Department, Palo Verde Nuclear Plant, Kingdom of Saudi Arabia, State of Kuwait, City of Dallas, City of Fort Worth, Texas Instruments (TI), Broward County Water, and Modesto Irrigation District.

·        Constructed an inventory management system using ASP for GE Services Group to better track of equipment issued to crew and provide better accountability and reporting capability.

·        Developed a computerized inventory system using Visual Basic 6.0 and Crystal Reports.

·        Implemented and administered numerous instances of Oracle 8/8i and SQL Server 7 for GE and its customers.

 

EDUCATION

 

·         THUNDERBIRD SCHOOL OF GLOBAL MANAGEMENT    Glendale, AZ

      Post MBA – Distance Learning                       Anticipated Fall 2012

 

·         TEXAS CHRISTIAN UNIVERSITY                                     Fort Worth, TX

      Masters in Business Administration                                July 2006

 

·         UNIVERSITY OF TEXAS                                                     Arlington, TX

      Bachelor of Science in Management of IS                       May 1999

 

LICENSURE and CERTIFICATIONS

 

·         Project Management Professional (PMP)

·         Information Technology Infrastructure Library (ITIL) Foundations

·         Oracle Certified Professional (OCP)

·         Microsoft Certified Professional (MCP)

·         Six Sigma Green Belt – Information Technology

 

AWARDS AND RECOGNITIONS

 

·         2009 GMIS International Outstanding Professional Award Nominee

·         2009 Texas Technology Forum Speaker – Lean Six Sigma and Service Desk Realignment

·         2008 City of Irving Information Technology “Manager of the Year”

·         On The Spot Award(s) -  Agenda Management System, Service Desk Realignment

·         Accepted 2009 Digital Cities Award on behalf of City of Irving (3^rd place in 125,000 – 249,999 population category)